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Troubleshooting Bitdefender Endpoint Security Tools for VMware Tanzu

This chapter provides the following Bitdefender Endpoint Security Tools for VMware Tanzu scenarios and fixes:

  • Failed installations

  • Virtual machines are not displayed in GravityZone

  • Antimalware Issues in GravityZone

  • Failed updates

Failed installations

Symptom

VMware Tanzu deployments fail after the installation of the Bitdefender Endpoint Security Tools for the VMware Tanzu tile.

Explanation

This might happen because the Bitdefender Endpoint Security Tools installation on eligible VMs fails.

Solution

For advanced troubleshooting, the Bitdefender support engineers require installation logs.

  • The Linux agent logs standard errors and outputs during installation.

  • The Windows agent delivers separate log files. These logs are located in the same location used by the BOSH Director.

Therefore, the logs collected by the BOSH Director for the failing VM deployments will also contain Bitdefender installation logs.

Virtual machines are not displayed in GravityZone

Symptom

The VMs from your VMware Tanzu deployment are not showing up in GravityZone.

Explanation

Bitdefender Endpoint Security Tools has not been successfully deployed in your VMware Tanzu deployment.

Solution

Antimalware issues in GravityZone

Symptom

The GravityZone console indicates issues with the Antimalware module for VMware Tanzu VMs, in the Network inventory.

Explanations
  • There is no connectivity to the Bitdefender Cloud Servers.

  • There is no connectivity to a Bitdefender Security Server when using the Central Scan engine.

Solution

Check connectivity from the virtual machine to the Bitdefender Cloud Servers or Bitdefender Security Server:

Failed updates

Symptom

The update tasks applied to the VMs fail.

Solution

There is no connectivity from the VMs to the assigned Update Servers (Relay, Bitdefender Cloud servers or GravityZone on-premises appliance).

Solution

Check the connectivity from the VMs to the assigned update servers: